Privacy Statement

Privacy notice

At Cruse we value those we support, our supporters, the professionals we train and take your privacy very seriously; treating any information you give to us with great care. We will ensure any personal information you provide to us is protected using secure systems and processes.
We comply with the General Data Protection Regulations and other relevant legislation.

When you use our website, social media pages or provide personal information to us by other means, you consent to us collecting and using the information in the ways set out in this policy.
About Us

Cruse Bereavement Care is the largest national charity for bereaved people in England, Wales and Northern Ireland. Our mission is to offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.

Our registered address is: Unit 0.1, One Victoria Villas, Richmond, Surrey TW9 2GW
What personal information do we collect?

There are a variety of ways in which we may collect your personal information; for example, when you make an enquiry about our services, access our services, sign-up for a newsletter, request training, become a volunteer or member of staff, take part in our events, make a purchase from our shop and/or when you make a donation.

Information we routinely collect may include details such as your name, address, phone number, email address, details of your enquiry so that we can provide the service you require.
Children’s Data

Due to the nature of our charity’s activities, we hold personal information relating to children and young people when they access direct support. These details are only held with the explicit consent of the child’s parents / guardian or a young person themselves if they are Gillick competent. They are kept securely with restricted access and handled with the greatest respect for privacy.
Sensitive Data

In some circumstances, we may collect data which is classified as ‘sensitive data’ under the Data Protection Act. An example would be data about ethnic origin. We only hold this information for specific purposes and with your explicit consent.
How we use your Personal Data

We use the personal information you give us, where relevant, for:

administrative purposes
providing you with information
providing safe and consistent services
processing and handling sales and purchases
processing and handling donations

Using your information for marketing purposes

When collecting your personal information, we may ask for your consent to contact you in future. Where you have provided appropriate consent, we will provide you with news and updates about our services, upcoming events, resources, campaigns and appeals. These communications may be sent by email, post, telephone or SMS depending on the consent you have provided.

If you wish to stop receiving such communications, you can opt-out at any time by contacting us in writing to Information, Cruse Bereavement Care, Unit 0.1, One Victoria Villas, Richmond, Surrey TW9 2GW, by email or by clicking on an ‘unsubscribe’ link in any email you receive from us.
We will never sell your information or share it with other organisations for marketing purposes.
How do we protect your personal information?

Cruse has secure systems and processes in place and takes the utmost care to ensure that the personal information you provide us is kept safe.
Information in relation to those who receive direct support is securely locked down to ensure it is only available to those who provide the support and those who support them e.g. their supervisor.

Where we engage service providers to work on our behalf e.g. payroll processing the service provided will only have access to the specific information they need to undertake the service required.

We will only disclose your personal information to another party if required to by law except in circumstances where there is a safeguarding concern. We will do our utmost to discuss our concern with you and explain the action we will take.

Any online credit card payments comply with industry security standards and payment pages are SSL encrypted.
Where we store your personal information?

Personal information you provide to us is stored securely on different storage systems within the UK depending on the type of information. We can assure you that we take all reasonable steps to ensure your data is handled securely. We have appropriate agreements in place with our service providers.